One, Two, Celebrate Privacy Policy

1. Our Commitment to Your Privacy

At One, Two, Celebrate!, we believe that creating joy begins with building trust. Whether you're shopping for your next party showpiece or just browsing our unique inflatable designs, we’re committed to respecting your privacy and safeguarding your personal information.

This Privacy Policy explains what information we collect, how we use it, and your rights. By using our website, you agree to the terms outlined here.

2. What Information We Collect

We receive, collect and store any information you enter on our website or provide us in any other way. In addition, we collect the Internet protocol (IP) address used to connect your computer to the Internet, along with other connection information such as device type, browser, and time zone. These are collected via our website platform (Wix) and analytics tools. We may also use software tools to measure and collect session information including page response times, visit duration, and page interaction details. We also collect personally identifiable information (including name, email, communications); payment details (including credit card information), comments, feedback, survey responses, product reviews, and recommendations. When you conduct a transaction on our website, as part of the process, we collect personal information you give us such as your name, address and email address. We also collect marketing attribution data, such as UTM parameters (e.g., source, medium, campaign) when you click on a promotional link. This data is stored using cookies via a third-party tool called Attributer.io. This helps us understand how you arrived at our website and what campaigns or channels led you to subscribe or make a purchase.

3. How We Use Your Information

We use your Personal Information to:

Fulfill orders and process payments
Ship products and manage returns
Respond to customer service inquiries
Send transactional and promotional emails (you can opt out anytime)
Conduct analytics to improve our services
Understand how users arrive at and interact with our website using UTM-based attribution data
Match campaign data to customer profiles in our CRM (Zoho CRM) to tailor communication and measure campaign performance
Comply with legal obligations

4. How We Store, Use, Share, and Disclose Information

We never sell your personal information.

Our website is hosted on the Wix.com platform. Your data may be stored through Wix.com’s data storage, databases and the general Wix.com applications. Wix stores your data on secure servers behind a firewall.

We also use Zoho One applications to manage customer relationships, orders, marketing, and communications. These applications include Zoho CRM, Zoho Commerce, Zoho Payments, and Zoho PageSense. Your data may be stored within Zoho’s secure cloud infrastructure, which is hosted on industry-standard servers protected by firewalls and encryption protocols. Zoho implements physical, electronic, and procedural safeguards to protect your personal information and is committed to maintaining high levels of security and compliance.

We share your information only with trusted service providers who support core functions, including:

Zoho Commerce (online storefront and order management)
Zoho Payments (secure payment processing)
Zoho CRM (customer relationship management and personalized email flows)
Zoho PageSense (analytics and A/B testing)
Attributer.io (cookie-based marketing attribution tracking)

These providers only process your data on our behalf and are contractually required to follow appropriate data protection and confidentiality practices.

We may also disclose data if required by law or to protect our rights.

You can read more about how our trusted platforms manage data by visiting their privacy policies:

- [Wix.com Privacy Policy](https://www.wix.com/about/privacy)

- [Zoho Privacy Policy](https://www.zoho.com/privacy.html)

- [Attributer.io Privacy Policy](https://www.attributer.io/privacy-policy)

5. How we communicate with our visitors

We may contact you to notify you regarding your account, to troubleshoot problems with your account, to resolve a dispute, to collect fees or monies owed, to poll your opinions through surveys or questionnaires, to send updates about our company, or as otherwise necessary to contact you to enforce our User Agreement, applicable national laws, and any agreement we may have with you. For these purposes we may contact you via email, telephone, text messages, and postal mail.

6. How we conduct Behavioral Advertising and Retargeting

We may use your data to deliver relevant ads based on your activity on our site.

Examples:

Google Analytics: Understands site usage. Opt out: https://tools.google.com/dlpage/gaoptout
Facebook/Meta: Delivers ads based on browsing behavior. Opt out: https://www.facebook.com/settings/?tab=ads

In addition to advertising pixels, we use UTM tracking and tools like Attributer.io to understand which campaigns and platforms are leading visitors to our website. This helps us determine what content and ads are most effective, and allows us to tailor future campaigns accordingly.

To opt out of most interest-based ads, visit DAA Opt-Out: https://optout.aboutads.info/

7. How we use Cookies and Similar Technologies

Cookies help us improve your browsing experience. We use:

Essential Cookies – Required for site functionality (e.g., checkout)
Performance Cookies – Help us analyze traffic
Marketing Cookies – Personalize content and ads

Some marketing cookies, such as those installed by Attributer.io, store UTM parameters like the campaign name or source that brought you to our website. These help us measure campaign effectiveness and personalize our outreach.

This site is protected by reCAPTCHA and the Google <a href="https://policies.google.com/privacy">Privacy Policy</a> and <a href="https://policies.google.com/terms">Terms of Service</a> apply.

You can control cookies in your browser settings or use a cookie banner to manage preferences. Learn more: https://www.allaboutcookies.org

We may display a Cookie Preferences popup when you first visit our site to comply with applicable privacy laws.

8. Marketing Attribution and Analytics Tools

In addition to the cookies outlined above, we use third-party tools such as Attributer.io and Zoho PageSense to better understand how visitors interact with our site and campaigns. These tools help us:

Track how you found us (e.g., social media, Google search, email campaigns)
Understand which pages and content lead to conversions (like joining our VIP list or making a purchase)
Measure the effectiveness of our marketing campaigns using UTM parameters (e.g., source, medium, campaign name)

This data is used to improve your experience and make our marketing more relevant. Attribution data is stored using cookies, and in some cases, tied to your profile in our CRM system if you fill out a form, subscribe, or make a purchase.

9. Your Rights

Depending on your location (e.g., California, EU, UK), you may have the right to:

The right to access the personal data we hold about you
The right to correct or update your information
The right to request deletion of your data
The right to receive a copy of your data (data portability)
The right to opt out of marketing communications
The right to opt out of the sale or sharing of personal data (if applicable)

To exercise these rights, please contact us at privacy@onetwocelebrate.com. You may also authorize an agent to make the request on your behalf.

10. How to File a Complaint

We take your privacy seriously. If you have concerns about how we collect or use your personal information, please contact us first at privacy@onetwocelebrate.com so we can try to resolve it.

If you're not satisfied with our response, you have the right to lodge a complaint with your local data protection authority. For example:

- UK: [Information Commissioner’s Office (ICO)](https://ico.org.uk/make-a-complaint/)

- EU: Contact your country’s data protection authority

- US (California): Contact the California Attorney General at [https://oag.ca.gov/privacy](https://oag.ca.gov/privacy)

11. Data Security

We protect your information with industry-standard security measures, including:

SSL encryption on all transactions
Secure hosting infrastructure
Access control protocols
Role-based permissions for staff and partners

Our website is hosted on the Wix.com platform, which uses secure servers protected by firewalls and industry-leading security protocols. Customer relationship and order data is also managed through Zoho One applications (including Zoho CRM, Commerce, and Payments), which implement encryption, access controls, and audit logging across their cloud infrastructure.

Although no system is 100% secure, we implement safeguards to mitigate unauthorized access, disclosure, or misuse.

If a data breach affecting your information occurs, we will notify you promptly as required by law.

12. Data Retention

We retain personal data only as long as necessary:

For purchases: up to 7 years for accounting/tax obligations
For marketing: until you unsubscribe. For marketing attribution: UTM and campaign source data may be linked to customer records in our CRM system and retained as long as the record is active for marketing and performance analysis.
For analytics: as per cookie/tool lifespan

You can request deletion of your data by emailing us.

13. Children’s Privacy

While our products are designed to bring joy to children and families, our website and services are intended for adults aged 18 and over. We do not knowingly collect personal information from children under 13 without parental consent. If you believe a child has shared personal data with us, please contact us and we will delete it promptly.

14. Changes to This Policy

We may update this Privacy Policy to reflect changes to our practices or legal obligations.

We will notify you of any material changes by:

Updating the policy date above
Posting a notice on our website
Emailing customers where required

Please review this policy periodically.

15. Contact Us

For questions, requests, or complaints about this Privacy Policy ir if you don’t want us to process your data anymore, contact:

Mail:
One, Two, Celebrate!
Cetus Joy, LLC
5000 Thayer Center Ste C
Oakland, MD 21550 USA

Email: privacy@onetwocelebrate.com