OVERVIEW

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This website is operated by One, Two, Celebrate LLC.  Throughout the site, the terms “we,” “us,” and “our” refer to One, Two, Celebrate LLC. We offer this website and all related tools, services, and platforms—including Zoho Commerce (our storefront), Wix (our content platform), Booqable (our rental storefront) and Zoho One (our business operations suite)—conditioned upon your acceptance of the terms, policies, and notices stated here.

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By visiting our site, purchasing products, or booking rentals from us, you agree to be bound by these Terms of Service (“Terms”). These Terms apply to all users of the site, including browsers, vendors, customers, and content contributors.

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Please read these Terms carefully. By accessing or using any part of our site, you accept and agree to be bound by these Terms. If you do not agree, you may not access the website or use any of our services.

 

We reserve the right to update or change these Terms at any time by posting updates on our website. Your continued use of the site constitutes acceptance of those changes.

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SECTION 1 – ONLINE STORE TERMS ​By agreeing to these Terms, you confirm that you are at least the age of majority in your jurisdiction, or have given us consent to allow a minor in your care to use the site. You may not use our products for illegal or unauthorized purposes or violate any laws in your jurisdiction while using our services. Violating these Terms may result in termination of your access.

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SECTION 2 – GENERAL CONDITIONS We reserve the right to refuse service to anyone, at any time, for any reason. Your content (excluding payment information) may be transferred unencrypted across networks. However, all credit card and payment data is encrypted and securely processed via Stripe. We do not store full credit card numbers on our servers. You may not reproduce or exploit any part of the site or service without written permission from us.

 

​SECTION 3 – ACCURACY, COMPLETENESS, AND TIMELINESS We do our best to keep our site accurate and current. However, we are not responsible if information made available via our Wix-hosted site is not accurate, complete, or current. Content is provided for general informational purposes only.

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SECTION 4 – MODIFICATIONS TO PRODUCTS AND SERVICES Prices, product availability, and services may change without notice. We are not liable for any updates, modifications, or discontinuations of any product or service.

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​SECTION 5 – PRODUCTS OR SERVICES Certain products may be available exclusively online via our Zoho Commerce and Booqable Rental storefronts. These items may be limited in quantity and are subject to our [Refund and Quality Policy]. We strive to display our decorative inflatables and accessories as accurately as possible. However, your device may alter how colors appear. We reserve the right to limit sales by region or individual and to discontinue products at any time.

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SECTION 6 – RENTAL AGREEMENT (BOOQABLE) By placing a rental order through our Booqable interface, you enter into a binding agreement with One, Two, Celebrate LLC and agree to the following terms:

A. PAYMENTS & RETAINERS

•  Retainer: A 50% NON-REFUNDABLE retainer is required to confirm all reservations. This secures your specific items and date.

•  Final Balance: The remaining balance is due 48 hours prior to the delivery date. If payment is not received, the booking may be cancelled.

•  Security Deposit: We do not charge an upfront security deposit. Instead, you agree to keep a valid credit card on file for the duration of the rental to cover potential damages or fees (see Section 6D).

B. CANCELLATIONS & RAINCHECKS (WEATHER POLICY) We understand that life (and weather) happens. Our policy is designed to be fair while protecting our inventory availability.

•   Standard Cancellations: All cancellations made prior to the event date will receive a Raincheck (Store Credit) valid for one year from the original event date. We do not offer cash refunds for cancellations.

•    Weather Cancellations: You may cancel due to rain or severe weather up to 7:00 AM on the morning of your event and receive a full Raincheck.

•    The "Point of No Return": Cancellations made after 7:00 AM on the day of the event, or once our delivery driver has arrived, will result in the forfeiture of all payments. No refunds or rainchecks will be issued once the equipment is en route or delivered.

C. DELIVERY & PICKUP We strictly adhere to a delivery schedule to ensure all customers get their items on time.

•    Pickup Readiness: You agree that the rented items will be accessible and ready for pickup at the agreed-upon end time.

•   The "Not Ready" Fee: If our driver arrives for pickup and is unable to retrieve the equipment (e.g., locked gates, party still in progress, blocked access), you will be charged a Wait Fee of $1.00 per minute or a Return Trip Fee of $50.00, at our discretion.

•    Overnight: If we cannot pick up the item due to lack of access, you may be charged for an additional day's rental.

D. DAMAGE & CREDIT CARD AUTHORIZATION You explicitly authorize One, Two, Celebrate LLC to charge the credit card on file for any costs arising from:

•  Damage: Repairs or replacement for tears, burns, or destruction of property beyond normal wear and tear.

•  Cleaning: A $50+ Cleaning Fee if items are returned with mud, food, paint, or confetti/glitter (which are strictly prohibited inside/on inflatables).

•    Missing Items: Replacement cost for blowers, stakes, or extension cords not returned.

E. SAFETY & LIABILITY

•    Supervision: Adult supervision is required at all times.

•    Weather Safety: You agree NOT to operate inflatables in winds exceeding 15 MPH, heavy rain, or lightning. You must turn off the blower and secure the unit immediately in these conditions.

•    No "Bounce" Use: These inflatables are for decoration and photo ops only. Climbing or bouncing on them is prohibited.
 

SECTION 7 – DAMAGE, LOSS, AND CLEANING (GENERAL) You are responsible for the equipment from the time of pickup/delivery until it is returned. If an item is lost or stolen while in your possession, you are liable for the full replacement value of the item, which will be charged to the card on file.​

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SECTION 8 – BILLING AND ACCOUNT INFORMATION We may refuse or limit orders at our discretion. In such cases, we’ll attempt to notify you via the contact information provided. You agree to provide accurate, up-to-date billing and account information, including email and payment details, so we can process your order via Zoho Commerce, Booqable and Stripe.

 

​​SECTION 9 – OPTIONAL TOOLS We may offer access to third-party tools and services that we do not monitor or control. These tools are provided “as is” and are used at your own discretion.

 

​SECTION 10 – THIRD-PARTY LINKS Our site may contain links to third-party sites or tools not affiliated with One, Two, Celebrate LLC. We are not responsible for the accuracy or content on third-party sites.

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​SECTION 11 – USER FEEDBACK AND SUBMISSIONS Any ideas or feedback submitted to us—by form, email, or otherwise—may be used without restriction. We are not obligated to compensate you or keep such submissions confidential.

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​SECTION 12 – PERSONAL INFORMATION Your submission of personal information through the site is governed by our [Privacy Policy], which includes details about how we use Zoho CRM, Wix, Booqable, Stripe, and Zoho One applications to manage your data and improve your experience.

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​​SECTION 13 – ERRORS, INACCURACIES, AND OMISSIONS There may be occasional typographical errors or omissions related to pricing, promotions, or availability. We reserve the right to correct these and update your order accordingly.

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​SECTION 14 – PROHIBITED USES In addition to other prohibitions as set forth in the Terms, you are prohibited from using the site or its content: (a) for any unlawful purpose; (b) to solicit others to perform or participate in any unlawful acts; (c) to violate any international, federal, provincial or state regulations, rules, laws, or local ordinances. Specific to Rentals: You strictly agree that you will not attach unauthorized adhesives, vinyl, or paint to rental items, nor will you operate inflatables in unsafe weather conditions.

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​​SECTION 15 – DISCLAIMER OF WARRANTIES; LIMITATION OF LIABILITY We cannot guarantee that the service will be uninterrupted, secure, or error-free. All products and services are provided “as is” and “as available,” with no express or implied warranties, including merchantability or fitness for a particular purpose. In no event shall One, Two, Celebrate LLC, our affiliates, suppliers, or employees be liable for any damages resulting from use of the site, service, or products.

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​SECTION 16 – INDEMNIFICATION You agree to indemnify and hold harmless One, Two, Celebrate LLC from any claims, damages, or expenses arising from your breach of these Terms or violation of any laws.

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​SECTION 17 – SEVERABILITY If any part of these Terms is found unenforceable, the rest shall remain valid and enforceable.

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​​SECTION 18 – TERMINATION These Terms remain in effect unless terminated by either party. You may terminate by discontinuing use of the site. We may terminate or suspend your access at our discretion.

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​​SECTION 19 – ENTIRE AGREEMENT These Terms, along with our Privacy Policy and any other posted policies, constitute the entire agreement between you and One, Two, Celebrate LLC.

 

​​SECTION 20 – GOVERNING LAW These Terms are governed by the laws of the State of Maryland, United States.

 

​SECTION 21 – CHANGES TO TERMS  We may revise these Terms at any time. It is your responsibility to check for changes. Continued use of the site constitutes acceptance of revised Terms.

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​SECTION 22 – CONTACT INFORMATION

​Questions about the Terms? We’d love to help!

​Email: contact@onetwocelebrate.com
Mail: One, Two, Celebrate LLC
5000 Thayer Center Ste C
Oakland, MD 21550 USA

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