Because celebration should feel good from start to finish.

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At One, Two, Celebrate, we design every inflatable with care, and we want you to be absolutely delighted with your purchase. While our products are made-to-order and all sales are typically final, we understand that things happen. Here’s how we handle returns and refunds in a way that’s fair, joyful, and well-documented.

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✨ FINAL SALE & CANCELLATIONS

Due to the exclusive, made-to-order nature of our collections, all inflatable sales are Final Sale. Once a "Drop" closes, your item goes immediately into production. As such, we cannot accept cancellations, changes of mind, or returns once an order is placed. Please double-check your measurements and theme selection before checking out!

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🚨 QUALITY GUARANTEE (DEFECTIVE OR DAMAGED ITEMS)

We inspect every inflatable with love, but we know life (and shipping) happens. If your product arrives with a manufacturing defect or damage, we will make it right immediately.

 

We offer free replacements or full refunds for:

• Manufacturing defects (seams, printing, electrical).

• Items damaged in transit.

 

How to claim: Email care@onetwocelebrate.com within 3 days of delivery with:

1. Your Order Number.

2. Photos/Video of the damage.

3. A brief description.

 

Note: This guarantee does not cover damage caused by improper setup (e.g., wind damage, sharp objects) or normal wear and tear.

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🔁 EXCHANGES

Because our inflatables are produced in limited runs based on pre-orders, we do not hold extra inventory for exchanges. If you have a quality issue, we will replace the specific item or refund you if stock is depleted.

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💸 REFUNDS (For Defective Items Only)

Once your quality claim is approved, your refund will be processed to your original payment method within 10 business days.

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💌 STILL HAVE QUESTIONS?

We’re here to help you celebrate stress-free. Email us at care@onetwocelebrate.com and our support team will get back to you within 1–2 business days.

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